Frequently Asked Questions

Have a question about your order?

We have listed our top questions. If you still need help, we’re available Monday to Friday from 9am to 5pm. You can get in touch by using our Live Chat or sending a message.

Question How much is delivery?
AnswerNext business day delivery $11.99 by Australia Post or courier.

Delivery in 2-4 business days $8.99 by Australia Post or courier.

Free Delivery 3-5 business days for any order over $99, by Australia Post or courier.

We deliver to any address in Australia. All orders are shipped discreetly in plain packaging with no reference to Ferfi.

Question When will my order be dispatched?
AnswerOrders are dispatched from our Melbourne warehouse the same day if your order is received before 2 pm Melbourne time.

You will receive an SMS when your order has been dispatched. Tracking information will be emailed to you.

Question What is the product warranty?
AnswerAll products include a 1 Year Product Warranty from the date of purchase. If a product is faulty, the product will be replaced including the free return of the product.
Question What is you return & refund policy?
AnswerFerfi processes refunds in accordance with the Australian Consumer Protection legislation.

If you are not 100% satisfied with your purchase from Ferfi you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unused, in the original condition, and in the original packaging.)

Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.

All refunds are made at the discretion of Ferfi.

Question Where is my tracking number?
AnswerWhen your order is shipped you will receive an email confirmation that will include your tracking number. If you do not receive this, please contact us via Live Chat.
Question What Payment methods do you accept?
AnswerWe accept Apple Pay, Visa, Master Card, American Express & PayPal. All Payments are secure.
Question How do I contact you?
AnswerWe’re available Monday to Friday from 9am to 5pm. With our passion for customer service, you’ll probably hear from us at night and on the weekends too .

For all order, product and support enquires simply click on our live chat  for real-time support or to send a message.